Privacy Policy

Effective Date: March 27, 2026

1. Introduction

ONI Inc and its subsidiaries (“we,” “our,” or “us”) provides artificial intelligence voice, SMS, and data management services to real estate professionals. This Privacy Policy explains how we collect, use, disclose, and protect personal information when individuals interact with our website, forms, AI voice assistant, SMS messaging, and related services. We are committed to protecting privacy and complying with applicable laws, including the Telephone Consumer Protection Act (TCPA) and applicable state privacy laws.

2. Information We Collect

We may collect and process the following categories of information:

• Contact Information: name, mobile phone number, email address, and other information you provide in connection with a real estate inquiry.
• Voice and Audio Data: recordings and transcripts of calls and interactions with our AI voice assistant, including information you voluntarily provide during the call.
• Inquiry Information: property interests, showing preferences, buying or selling timelines, financing or pre-approval status if voluntarily disclosed, and related inquiry details.
• Technical and Usage Information: IP address, browser type, device information, pages viewed, timestamps, and system interaction logs.
• Consent and Communication Records: records of SMS consent, opt-in and opt-out activity, message logs, and related communication history.

3. How We Use Your Information

We may use collected information to:

• provide, operate, maintain, and improve our AI voice, SMS, and real estate inquiry services;
• respond to inquiries, provide requested property information, and coordinate showings or follow-up communication;
• send SMS messages only where the individual has provided the required consent;
• maintain records of consent, opt-outs, and communications for compliance and operational purposes;
• secure our systems, prevent fraud, troubleshoot issues, and comply with legal obligations; and
• improve our services, including through analytics and model improvement using anonymized or de-identified data where appropriate.

4. Call Recording and Voice Interactions

We use AI voice assistants to handle calls on behalf of real estate professionals. At the beginning of each interaction, callers may be informed that the call is being recorded or transcribed for quality, training, operational, and service purposes. By continuing the interaction after any required disclosure, the caller acknowledges and agrees to such recording or transcription to the extent permitted by applicable law.

5. SMS Messaging and Consent

We only send SMS messages to individuals who have provided the required consent through a compliant opt-in process. SMS messages may include real estate inquiry follow-up, listing details, appointment scheduling, showing coordination, and related customer support. Message frequency varies based on the user’s inquiry and follow-up needs. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent to receive SMS messages is not a condition of purchase.

6. Sharing of Information

We do not sell, rent, or trade personal information to third parties for their own marketing purposes. We may share information only in the following limited circumstances:

• With the relevant real estate professional or brokerage: so they can respond to the inquiry, provide requested information, or coordinate a showing or follow-up.
• With service providers: such as communications, hosting, analytics, CRM, and infrastructure providers that assist us in operating the service and are permitted to use information only for operational or support purposes.
• For legal and compliance purposes: when required by law, court order, legal process, or to protect rights, safety, and security.

7. Mobile Information and SMS Consent Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared, sold, rented, or transferred to any third parties except to trusted service providers that help us deliver messaging services and only for those operational purposes. This restriction applies specifically to mobile numbers, SMS opt-in information, and related consent records.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. Where appropriate, we use encryption in transit and at rest, access controls, logging, and other security measures to reduce the risk of unauthorized access, disclosure, alteration, or destruction of data. No system can be guaranteed completely secure, but we take commercially reasonable steps to protect the information we maintain.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining communication and consent records, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods may vary depending on the nature of the information and applicable legal or operational requirements.

10. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to request access to certain personal information we maintain, request correction of inaccurate information, request deletion where applicable, and exercise any other rights available under applicable law. To submit a privacy request, contact us using the information below.

11. Third-Party Services

Our services may rely on third-party providers for telephony, messaging, hosting, analytics, AI processing, and infrastructure support. Those providers may process information on our behalf solely to support our business operations and service delivery, subject to contractual and operational restrictions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Effective Date. Continued use of the service after an update constitutes acceptance of the updated Privacy Policy to the extent permitted by law.

13. Contact Us

If you have questions about this Privacy Policy or would like to exercise applicable privacy rights, contact us at:

ONI Inc and its subsidiaries
Email: legal@reos.oni.technology
Privacy Requests: privacy@reos.oni.technology
Website: https://reos.oni.techonology