Effective Date: March 28, 2026
By accessing or using the Real Estate AI platform and its associated services (collectively, the “Service”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, do not access or use the Service.
ONI Inc and its subsidiaries provide an automated, AI-driven telephony, messaging, and lead management platform designed for real estate professionals (“Agents”). The Service may answer inbound prospect calls, provide preliminary information related to real estate inquiries, collect lead qualification details, route inquiries, and support follow-up communications.
You agree to use the Service only for lawful business purposes related to real estate operations, customer communications, and inquiry handling. You may not use the Service to mislead, harass, spam, defraud, or violate any applicable law, regulation, carrier requirement, or third-party platform policy.
Where an end user has provided the required consent, the Service may be used to send conversational SMS messages related to a real estate inquiry, including listing details, follow-up, appointment scheduling, showing coordination, and related customer support.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent to receive SMS messages is not a condition of purchase.
SMS consent must be obtained through a compliant opt-in process. Acceptance of these Terms alone does not constitute consent to receive SMS messages. Any SMS opt-in must be separate, optional, and affirmatively provided by the end user. Twilio’s current guidance explicitly requires a separate SMS consent flow and says the checkbox for SMS consent must not be preselected.
As an Agent or user of the Service, you agree to the following compliance requirements:
The Service may use generative AI and automated workflows to simulate conversational interactions and assist with inquiry handling. While we strive for accuracy and reliability, AI-generated outputs may occasionally be incomplete, inaccurate, or misleading. You acknowledge that you are responsible for reviewing important communications, validating business-critical information, and correcting any inaccurate information communicated through the Service.
The Service, including its software, features, functionality, platform architecture, content, design, and underlying systems, is owned by ONI Inc, its subsidiaries, and licensors, and is protected by applicable intellectual property laws.
You retain ownership of the specific business data, property information, leads, and content you submit or originate through your use of the Service, subject to any rights necessary for us to operate the Service.
Your use of the Service is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, retain, and disclose information, including SMS consent records and communications data.
For messaging compliance purposes, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared, sold, rented, or transferred to third parties except to trusted service providers that support operational delivery of messaging services. Twilio’s privacy-policy rejection guidance specifically requires this type of statement.
The Service may be offered on a subscription or recurring billing basis. Fees, billing frequency, and plan terms will be presented at the time of purchase or account activation.
If payment fails, your account becomes delinquent, or your subscription is canceled or suspended, we may suspend or limit access to some or all functionality of the Service, including call answering, messaging, or dashboard access, until the account is restored to good standing.
The Service may rely on third-party vendors and subprocessors for telephony, messaging, hosting, analytics, AI processing, CRM support, and related operations. These providers may process information only as necessary to support delivery and operation of the Service.
The Service is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We make no warranties, express or implied, regarding availability, performance, accuracy, merchantability, fitness for a particular purpose, or non-infringement.
To the fullest extent permitted by law, ONI Inc and its subsidiaries, and their officers, directors, employees, contractors, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunities, goodwill, or other intangible losses, arising out of or related to your use of or inability to use the Service.
You agree to defend, indemnify, and hold harmless ONI Inc and its subsidiaries, and their affiliates, officers, employees, contractors, and agents from and against claims, liabilities, damages, judgments, losses, and expenses arising out of your use of the Service, your violation of these Terms, or your violation of applicable law or third-party rights.
We may suspend or terminate access to the Service at any time, with or without notice, if we believe you have violated these Terms, applicable law, platform policies, or compliance requirements, or if continued access would create risk to us, our users, carriers, or service providers.
These Terms shall be governed by and construed in accordance with the laws of the State of Hawaii and applicable federal law, without regard to conflict-of-law principles.
We may update these Terms from time to time. Updated versions will be posted on this page with a revised Effective Date. Your continued use of the Service after the updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.
If you have any questions about these Terms, please contact us at:
ONI Inc and its subsidiaries
Email: legal@reos.oni.technology
Website: https://reos.oni.technology
Privacy Policy: https://reos.oni.technology/privacy